Shipping policy

FTBL Shipping Policy

At FTBL, we strive to deliver your orders as quickly and efficiently as possible. Please review our shipping policies below for more details.

1. Processing Time

• All orders are processed within 3-5 days after receiving your order confirmation email.
• You will receive a notification when your order has shipped.
• In case of high order volume or unforeseen delays, we will communicate any changes in the shipping timeframe via email.

2. Shipping Rates & Delivery Times

• Free International Shipping:
  • We currently offer free standard international shipping on all orders.
  • Estimated delivery time is 7-20 days after your order has been shipped.
  • Please note that international orders may be subject to customs fees, duties, and taxes, which are the responsibility of the customer.

3. Order Tracking

• Once your order is shipped, you will receive a tracking number via email.
• Use the provided tracking number to monitor the delivery status of your package.

4. Lost or Damaged Packages

• FTBL is not responsible for packages lost or damaged in transit. If your package has been lost or damaged, please contact the shipping carrier directly for assistance. However, if you need help with filing a claim, feel free to reach out to our customer service team at support@ftbl4all.com.

5. Shipping Restrictions

• None at the moment.

6. Customs and Import Taxes

• For international orders, customers are responsible for any customs duties, taxes, or fees required by their country.
• FTBL is not liable for delays caused by customs procedures.

7. Incorrect Shipping Information

• If the wrong shipping address is provided, please contact us as soon as possible at support@ftbl4all.com. We are not responsible for orders delivered to incorrect addresses due to customer error.